FREQUENTLY ASKED QUESTIONS

What is BigDelivery?

DeliverEat is an online food ordering company, which collaborated with over 200 restaurants and allow EVERYONE to enjoy a vast variety of food! Ranging from cuisines from the west to your local delights

What are your operation hours?

Our deliver services are available from 8am to 10.30pm daily.

What is the minimum order?

Minimum order requirement is the minimum amount you will be required to spend when placing an order with an outlet which is excluding the delivery charges & tax. There is a minimum order requirement of RM5.00 per outlet.

How to order?

Step 1 – Select your location
Step 2 – Select your meals from the list of Restaurants
Step 3 – Minimum order at RM 25.00
Step 4 – Confirm order and make payment via credit card or cash.
Step 5 – Your meal is on the way!

How do I know if my orders get through?

You will receive a confirmation number and an email from us, stating the orders that you have selected.

Can I cancel my orders?

In the event that you have confirmed and submitted your orders, no cancellations are allowed.

What is your payment mode?

Currently we only accept cash payment.

How long will the delivery take?

Delivery of your meals will take approximately 1 hour. However, for bulk/ large corporate orders, we may require extended time

What if I am not home when my meal arrives? Can BigDelivery redeliver?

Once our delivery crew arrives at your premise, we will give you a call. If there is no answer within 3 calls, orders are assumed to be cancelled. However upon your approval (please provide verification code to our delivery crew), we will leave the meals at the guardhouse or at your porch area.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Email: bigdeliverycompany@gmail.com
Tel: +6011-1666 0081

How do I provide feedback?

You may contact usĀ  Email: bigdeliverycompany@gmail.com Tel: +6011-1666 0081

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.